Here at Cosham Pain Relief Massage Centre we take your privacy seriously, and we are committed to making sure it is protected. This policy explains when and
why we collect personal information about individuals who are clients, prospective future clients, previous clients, and other individuals who may be connected to them,
how this information used, the conditions under which it may be disclosed to others and how it is kept secure. This policy may change from time to time
so please check this page occasionally to ensure you are aware of and happy with any changes. This policy was last updated on the 19th July 2024.
WHO ARE WE
Cosham Pain Relief Massage Centre referred to throughout the rest of this document as "CPRMC" is the data controller in relation to the processing activities described below. This
means that we decide why and how your personal information is processed. A "data controller" is an organisation that decides why and how your information is processed. Where
this policy refers to "we", "our" or us below, unless it mentions otherwise, it's referring to the particular company that is the controller of your personal information.
PERSONAL INFORMATION WE COLLECT ABOUT YOU:
The only personal information that we collect is your name and phone number for the sole purpose of booking your appointment. it is used for absolutely no other purpose.
HOW WE USE YOUR PERSONAL INFORMATION
We will only use your information for the purpose of enabling your booking. After that point your information will be removed.
OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION
No other third parties will have access to your data
HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR
We keep your information until the time of your booked appointment.
COOKIES
Like many other websites, our website uses cookies. A cookie is a small file which asks permission to be placed on your computer or mobile device’s hard drive. Once you agree, the file is added and the cookie
helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs,
likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better web experience by enabling us to monitor which information and pages you find
useful and which you do not. A cookie does not give us access to your computer or any personal information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most
web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website in question. For more
information on how we use cookies, please view our separate Cookies Policy.
YOUR RIGHTS
You have a number of rights in relation to your personal information under data protection law, which are summarised below. Not all these rights may be applicable to citizens of countries outside the EEA. In
relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to locate your personal information. Except in rare cases, we will respond to you within one
month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.
- Accessing your personal information
You have the right to make a reasonable request for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you
with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. You may in limited circumstances have a right of data
portability (i.e. to ask us to create a file to transfer to you or a different service provider) of electronically-processed personal data held about you.
- Correcting and updating your personal information
The accuracy of your information is important to us and we are always keen to make sure we can regularly and easily review and correct the information that we hold about you. If any of personal
information changes, in particular your name or address/email address and contact telephone numbers, or you discover that any of the other information we hold is inaccurate or out of date, please
let us know by contacting us as soon as possible using any of the details described at the end of this policy.
- Withdrawing your consent
Where we rely solely on your consent as the legal basis for processing your personal information, as set out under How we use your personal information, you may withdraw your consent at any time by
contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can do so using our
unsubscribe links included in any such marketing we send you electronically. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
- Objecting to our use of your personal information and automated decisions made about you
Where we rely on an identified legitimate interest as the legal basis for processing your personal information for any purpose(s), as out under How we use your personal information, you may object
to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process
your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified
in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue
using your data. You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please use our unsubscribe
links in any such marketing we send you electronically.
- Erasing your personal information or restricting its processing
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason
that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information
where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. In these situations
we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of
another individual or company or in connection with legal proceedings.
- Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website www.ico.org.uk
for further details.
CHANGES TO THIS POLICY
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website(s). In some circumstances we may also notify or contact you, for example by
email, to let you know about the changes. Any such changes will take effect 7 days after the date on which we post the modified terms on our website. We recommend you regularly check for changes and review
this policy whenever you visit our websites. If you do not agree with any aspect of the updated policy you must immediately notify us in order to ensure we are complying with our obligations in making sure you
can exercise your rights.
CONTACTING US FOR FURTHER INFORMATION
Please direct any queries about this policy or about the way we process your personal information to our team responsible for legal matters and compliance using the contact details below. If you wish to write
to us, please write to Cosham Pain Relief Massage Centre, 30a High Street, Cosham, Portsmouth. PO6 3BZ. Our email address for data protection queries is info@chinesemassageportsmouth.co.uk